Welcome to LaneBaby, where your baby’s happiness and comfort are our top priorities. Our mission is to provide you with the best products and service, and we understand that sometimes returns or exchanges are necessary. Below, you’ll find our comprehensive Return Policy to guide you through the process.

1. Returns and Exchanges

At LaneBaby, we want you to be delighted with your purchase. We offer a hassle-free return and exchange process, subject to the following conditions:

• You have up to 90 days from the date of purchase to request a return or exchange.
• The product must be in its original, unused, and undamaged condition, with all tags, labels, and packaging intact.
• Please note that certain items, such as personalized or hygienic products, may not be eligible for returns or exchanges. Refer to the product description for specific details.

2. Initiating a Return or Exchange

a. To return an item, please follow these easy steps:

i. Contact our dedicated customer support team at contact@lanebaby.com to initiate the return process and receive a return authorization number.

ii. Securely package the item, including the return authorization number on the package.

iii. Upon receiving the returned item and verifying its condition, we will process the refund to your original payment method within 15 business days.

b. If you’d like to exchange an item, please follow these steps:

i. Reach out to our helpful customer support team at contact@lanebaby.com to initiate the exchange process and receive a return authorization number.

ii. Carefully package the item, ensuring that the return authorization number is clearly visible on the package.

iii. Once we receive the item to be exchanged and confirm its condition, we will promptly ship the replacement item to you.

4. Refund Processing Times

We value your time and strive to process your refund as quickly as possible. Once we receive your returned item and verify its condition, we will initiate the refund to your original payment method within 15 business days. Please note that the exact refund processing time may vary depending on your financial institution.

6. Policy Updates

LaneBaby reserves the right to update or modify this Return Policy as needed. Any changes will be promptly communicated on our website.

Thank you for choosing LaneBaby for your baby’s needs. We are dedicated to serving you and your little one with the best products and service available.